Return & Exchange Policy

Last updated: July 21, 2026

At My Store, your satisfaction is our top priority. If you are not completely happy with your purchase, we are here to help. Please read our Return & Exchange Policy carefully to understand your options.

1. Return Eligibility

We accept returns within 30 days of the delivery date, provided the following conditions are met:

• The item is in its original, unused condition
• The item is in its original packaging with all tags and accessories included
• Proof of purchase (order confirmation email or receipt) is provided

The following items are not eligible for return:

• Items marked as final sale or non-returnable at the time of purchase
• Perishable goods, food items, or consumables
• Personal care items, intimate apparel, or swimwear (for hygiene reasons)
• Downloadable software, digital products, or gift cards
• Hazardous materials or items prohibited by carrier regulations
• Items damaged due to misuse, improper handling, unauthorized modifications, or normal wear and tear
• Items without original packaging or missing parts/accessories

2. How to Initiate a Return

Starting a return is easy! Please follow these steps:

1. 📧 Email us at prodigy.lockup-2p@icloud.com with your order number, the item(s) you wish to return, and the reason for your return.
2. Our team will review your request and respond within 1–2 business days with a Return Merchandise Authorization (RMA) number and return instructions.
3. Securely pack the item(s) in their original packaging and include your order number inside the package.
4. Ship the item(s) back using a trackable shipping method and retain your tracking number.
5. Once we receive and inspect the returned item(s), we will process your refund or exchange promptly.

Please do not send items back without first contacting us — unauthorized returns may not be accepted.

3. Refunds

Once your return is received and approved, a refund will be issued to your original payment method within 5–7 business days. Please note that your bank or payment provider may take additional time to reflect the refund in your account.

• Original shipping charges are non-refundable unless the return is due to our error (e.g., wrong or defective item sent).
• Return shipping costs are the responsibility of the customer unless the item is defective, damaged, or incorrect.
• If your refund is approved but you haven't received it after 10 business days, please contact us and we'll investigate immediately.

4. Exchanges

We are happy to exchange items for a different size, color, or variant, subject to availability. To request an exchange:

1. Email us at prodigy.lockup-2p@icloud.com with your order number and the details of the item you'd like instead.
2. We'll confirm availability and provide exchange instructions within 1–2 business days.
3. If the desired item is unavailable, we will issue a full refund to your original payment method.

For exchanges of equal value, no additional payment is required. If the replacement item costs more, you will be charged the difference. If it costs less, the difference will be refunded.

5. Defective, Damaged, or Incorrect Items

We sincerely apologize if you received a defective, damaged, or incorrect item. Please contact us within 7 days of delivery at prodigy.lockup-2p@icloud.com and include:

• Your order number
• Photos of the item showing the defect, damage, or incorrect product
• A brief description of the issue

We will arrange a free replacement or full refund at no additional cost to you, including prepaid return shipping.

6. Late Returns

Returns requested after the 30-day window may be considered on a case-by-case basis at our sole discretion. We reserve the right to decline late return requests or offer store credit in lieu of a cash refund. Please contact us as soon as possible if you have a concern about a late return.

7. Store Credit

In some cases, we may offer store credit as an alternative to a cash refund. Store credit does not expire and can be applied to any future purchase at My Store.

8. Holiday & Promotional Returns

Items purchased during special promotions or holiday sales may be subject to modified return windows. Any changes to our standard return policy will be clearly communicated at the time of purchase.

9. Contact Us

If you have any questions about our Return & Exchange Policy, please don't hesitate to reach out. We're here to make things right!

📧 Email: prodigy.lockup-2p@icloud.com
We aim to respond to all inquiries within 1–2 business days.

You may also find helpful information on our FAQ page or Shipping Policy.