Shipping Policy
Shipping Policy
Last updated: July 21, 2026
At My Store, we work hard to get your order to you as quickly and safely as possible. Please review our Shipping Policy below for all the details on processing times, delivery options, rates, and more.
1. Order Processing
All orders are processed within 1–3 business days (Monday through Friday, excluding public holidays) after payment is confirmed. You will receive an email notification with tracking information once your order has shipped.
⚠️ Please note: Orders placed on weekends or public holidays will begin processing on the next business day. During peak seasons (holidays, major sales events), processing times may be slightly longer. We appreciate your patience!
2. Shipping Rates & Delivery Times
| Shipping Method | Estimated Delivery | Cost |
|---|---|---|
| Standard Shipping | 5–10 Business Days | Calculated at checkout |
| Expedited Shipping | 2–5 Business Days | Calculated at checkout |
| Express Shipping | 1–2 Business Days | Calculated at checkout |
| 🎉 Free Standard Shipping | 5–10 Business Days | FREE on qualifying orders |
Delivery times are estimates and are not guaranteed. Actual delivery may vary due to carrier delays, weather conditions, or other factors beyond our control.
3. Free Shipping
We offer free standard shipping on all orders that meet our qualifying threshold. The current free shipping minimum will be clearly displayed at checkout. Keep adding items to your cart to unlock free shipping — it's our way of saying thank you for shopping with us!
4. Shipping Destinations
We currently ship to addresses within the United States, including Alaska and Hawaii. At this time, we do not ship to:
- P.O. Boxes or APO/FPO/DPO military addresses
- U.S. territories (Guam, Puerto Rico, U.S. Virgin Islands) — please contact us to check availability
For international shipping inquiries, please contact us at prodigy.lockup-2p@icloud.com and we'll do our best to accommodate your request.
5. Order Tracking
Once your order has shipped, you will receive a shipping confirmation email containing your tracking number and a direct link to track your package in real time. You can also track your order on the carrier's website using your tracking number.
⏰ Please allow up to 24 hours for tracking information to become active after you receive the confirmation email.
6. Multiple Items & Split Shipments
If your order contains multiple items, they may be shipped in separate packages from different fulfillment locations to ensure the fastest possible delivery. You will receive individual tracking numbers for each shipment. You will not be charged additional shipping fees for split shipments.
7. Lost or Stolen Packages
My Store is not responsible for packages that are lost or stolen after confirmed delivery by the carrier. If your tracking information shows your package was delivered but you have not received it, please:
- Check around your property, mailbox, and with neighbors or building management.
- Wait 24–48 hours, as carriers sometimes mark packages as delivered slightly early.
- Contact the shipping carrier directly with your tracking number to file a claim.
- If the issue remains unresolved, contact us at prodigy.lockup-2p@icloud.com and we will do our best to assist you.
8. Damaged Packages
If your order arrives visibly damaged, please:
- Take photos of the damaged packaging and item(s) before opening or discarding anything.
- Contact us within 7 days of delivery at prodigy.lockup-2p@icloud.com with your order number and photos.
We will arrange a replacement or full refund as quickly as possible at no additional cost to you.
9. Address Accuracy
Please ensure your shipping address is complete and accurate before placing your order. My Store is not responsible for orders shipped to incorrect addresses provided by the customer. If you notice an error in your shipping address, contact us immediately at prodigy.lockup-2p@icloud.com — we can only make changes before the order is processed.
10. Contact Us
For any shipping-related questions, please reach out to our customer support team — we're always happy to help!
📧 Email: prodigy.lockup-2p@icloud.com
We respond to all inquiries within 1–2 business days.
You may also find helpful answers on our FAQ page.